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Technical Support Engineer - UX

Location: Orlando, FL

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Technical Support Engineer - UX to join one of our top Tech clients in Orlando, FL. This role offers an exciting opportunity to get your foot in the door with one of the largets digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today! 

Position Overview/Responsibilities for the Technical Support Engineer - Automations:
The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. This role combines business and technical expertise with excellent communication and organizational skills where you will be doing pro-active work as well as providing tactical engagement on critical issues. You will collaborate with internal teams to ensure our customers are successful with ServiceNow platform. This includes being the last point of escalation within technical support to drive them to closure and the ability to use application/platform knowledge to actively engage and assist customers and other engineers in need of assistance on complex issues.

The Technical Support Engineer addresses documentation and coding gaps using his/her knowledge to help support engineers as well as customers achieve their business goals; while working directly with others to help resolve their issues, you will ensure all issues are vetted before reaching the engineering team. 

Responsibilities Include:

• Successfully diagnose the entire technology stack to resolve technical issues as quickly as possible
• Provide guidance on prioritizing and creating efficient workflows to keep up with workload
• Maintain and display excellent queue and case management skills & perform Case quality Checks to ensure cases are staying on track
• Learn & Deliver training on the new products to end customers
• Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product
• Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers

• 2+ years' professional experience within software engineering - Specifically strong JavaScript, HTML, CSS
• Experience supporting database technologies with strong troubleshooting skills
• Experience troubleshooting, resolving, and providing code level analysis for complex technical issues
• Must have experience supporting SaaS products & integrated systems
• Frontend browser debugging experience required
• Basic Java experience – Writing or debugging Object Oriented code

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

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