Service Desk 2
Location: columbus, OH
Job Type: contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IDR is seeking a dedicated and experienced, Onsite Service Desk 2 professional to join one of our top clients in Columbus, Ohio. This role is perfect for individuals who thrive in a dynamic, team-oriented environment and are passionate about providing exceptional customer service. If you are looking for an opportunity to join a growing organization and work within a collaborative culture, we encourage you to apply today!
Position Overview/Responsibilities for the Service Desk 2 - Columbus Location:
- Respond to service desk telephones and/or emails, addressing user inquiries
- Create, route, and maintain incident records within a ticketing system
- Assist users in resolving incidents by providing guidance on software and hardware problems
- Identify, evaluate, and prioritize user incidents and complaints to ensure successful resolution
- Work under minimal supervision to research, troubleshoot, and resolve trouble tickets within established Service Level Agreements
- Participate in on-call rotation on weekends
Required Skills for Service Desk 2 - Columbus Location:
- 1-2 years of experience in a Helpdesk role
- Proficiency with ticketing systems
- Ability to lift heavy equipment
- Excellent communication and problem-solving skills
- Positive attitude and a desire to grow long-term with our client's team
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to join an industry-leading organization
- Collaborative and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
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