IT Support Specialist 3
Location: Conyers, GA
Job Type: contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IDR is seeking an IT Support Specialist to join one of our top clients for an opportunity in Metro Atlanta. This role involves providing advanced IT support focusing on network troubleshooting, desktop hardware and software support, and Active Directory management.
This role will be Fully Onsite, Monday - Friday, in Conyers, GA.
Position Overview for the IT Support Specialist:
- Provide advanced technical support for desktop hardware, operating systems, and application software.
- Troubleshoot and resolve network issues, including DNS, DHCP, and TCP/IP connectivity problems.
- Manage and support Microsoft Active Directory, including local and group policies.
- Support and maintain video conferencing, A/V, and dash cam equipment and software.
- Utilize ServiceNow for ticket management, escalation, and reporting.
Requirements for the IT Support Specialist:
- Active professional certification(s) such as A+, Network+, Cloud+, or equivalent.
- 2+ years of IT support and infrastructure management experience.
- Experience using ServiceNow
- Hands-on experience with installation, maintenance, and troubleshooting of desktop hardware, OS, and application software.
- Proven ability to troubleshoot TCP/IP network issues
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 13 years in a row.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.